Refund Policy

At MakeoverRoom, we strive to provide you with exceptional beauty and wellness services. We understand that circumstances may arise that necessitate a refund, and we are committed to ensuring a fair and transparent process. Please review our refund policy below:
 

Service Refunds:

Refunds for services are considered on a case-by-case basis.
If you are unsatisfied with a service, please notify us immediately during your visit or within 48 hours of your appointment.
Refund requests will be thoroughly reviewed by our management team.
 

Product Refunds:

We stand behind the quality of our retail products. If you are dissatisfied with a product purchased at MakeoverRoom, please return it within 14 days of purchase for a refund.
Products must be in their original packaging and in unused, resalable condition.
Refunds will be issued upon inspection and approval of returned products.
 

Refund Process:

To request a refund, please contact our customer service team at [email protected] within the specified timeframe.
Provide your name, contact information, a description of the issue, and any supporting documentation.
Our team will acknowledge your request and guide you through the necessary steps.
 

Refund Eligibility:

Refunds are generally issued in the original form of payment.
Refunds may take 5-10 business days to process, depending on your financial institution.
 

Cancellation Policy:

If you need to cancel or reschedule an appointment, we kindly request a minimum of 24 hours' notice.
Failure to provide timely notice may result in a cancellation fee, which will be deducted from any potential refund.
 

Policy Updates:

MakeoverRoom reserves the right to update or modify this refund policy at any time. Any changes will be posted on our website.
Our goal is to ensure your satisfaction with every visit to MakeoverRoom. If you have any questions or concerns about our refund policy, please don't hesitate to contact us. We appreciate your trust in us and look forward to serving you with the highest standards of care and professionalism.